Shipping and Deliveries

Shipping Information

Order Processing Times
All orders are processed within 3 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day. If there is a significant delay in processing your order, we will promptly notify you by email or phone.

Shipping Options
We offer several shipping options to suit your needs:

  • **Standard Shipping:** Estimated delivery in [3-6] business days.
    - **Express Shipping:** Estimated delivery in [2-3] business days.
    - **International Shipping:** Delivery times vary depending on destination
  • Shipping times may vary depending on the number of orders we are processing, especially during high demand periods such as holidays or special promotions. We will do our best to process and ship orders as quickly as possible, but please allow for possible delays during these times. Thank you for your understanding and patience.

Shipping costs vary based on the weight of the package, the destination and the shipping method chosen. You can view the total shipping cost during the checkout process.

Free shipping
We offer free shipping on orders over €50 (available for standard shipping and in certain geographic areas only). This offer may be subject to change during special promotions.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment. You can follow the progress of your delivery directly from our website or via the courier's website.

Failed Deliveries and Reshipments
If you are not available at the time of delivery, the courier may attempt a second delivery or leave a note with instructions for collection at a collection point. If the package is returned to us due to an incorrect address provided by the customer or failure to deliver, we may require payment for a new shipment.

Customer Responsibility
Please make sure your shipping address is correct and complete when placing your order. We are not responsible for lost shipments due to incorrect or incomplete addresses provided by the customer.

Damage and Loss During Shipping
We are not responsible for any damage or loss that occurs during transportation. However, if your package arrives damaged, please contact us immediately with photos and a detailed description of the damage. We will work with the carrier to resolve the issue as soon as possible.

International Shipping
For orders shipped outside the European Union, customs duties and local taxes may apply and are paid by the recipient. It is your responsibility to verify these costs with your local authorities before placing an order. We are not responsible for any customs delays.

Returns
Shipping costs for returns are the responsibility of the customer. Once the return is received, it will be processed within 3 working days. To initiate a return request, contact us by email at info@pipicot.com or by phone at +39 351 429 4294.
If you have any questions or concerns regarding the shipping of your order, please feel free to contact us.